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Telephone:
07519 098028 | 07519 098028
79 Morland Road, Croydon, Surrey, CR0 6HA

Customer reviews of Lucky Dale

At Lucky Dale we pride ourselves on the great service we provide to all of our customers. We understand that buying a car or van can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Lucky Dale

Lucky Dale
5
4.3

All 127 customer reviews

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  • 5

    impeccable service

    By Alice T on 14 October 2024 | Verified purchase

    Really impressive, Knowledge of sales team was second to none, checked the car to our satisfaction, no pressure attitude. I will recommend them.


  • 5

    Purchase of Audi TT

    By Elaine R on 14 October 2024 | Verified purchase

    Bought an Audi TT from Lucky Dale Cars. They were so professional from start to finish and I felt that I could trust them with my purchase. They were very thorough with the purchase, showing me all the ins and outs of the car. Would highly recommend them. Thanks so much for everything. Love my new car!


  • 5

    Positive, courteous and responsive

    By Julie K on 14 October 2024 | Verified purchase

    The staff at Lucky Dake were all very courteous and helpful. We were given a good opportunity to examine the car and drive on a variety of different terrains. We had an issue with the car after purchase which was resolved to our satisfaction within a few days.


  • 5

    Excellent customer service

    By Amna M on 14 October 2024 | Verified purchase

    Recently I bought an Audi from Lucky Dale Cars Ltd and its excellent . I am enjoying every bit of it. I am very happy with my purchase and would definitely recommend it.


  • 5

    Experience worth sharing!!!

    By Anonymous on 19 September 2024 | Verified purchase

    Comfortable experience, it is quite daunting to buy a vehicle with the a random garage, but I landed on to their site via Autotrader and what a fresh breath of air, no pushy sales team. I was allowed to walk around, left alone with the key and vehicle, test drive was arranged extremely professional. Highly recommend.


  • 5

    By Anonymous on 08 November 2024 | Purchase not verified

    Drove all the way down to view a car only to be told the car is at another random location 20 mins away. Had to wait a further 25 mins for a test drive where I wasn't allowed to go on any main roads. The car was in poor quality and not as described. Waste of 3 hours of my life.

    Reply from Lucky Dale on 13/11/24

    Apologies for the confusion, we aim to serve our customers to the best of our ability, as we have recently acquired another premises and you might have noticed that we were waiting for the signage to be changed hence the issue. As we are currently facing this challenge we communicate this to the customer upon enquiry, we apologize if you were not told about the location of the vehicle at the enquiry stage. We are happy to assist with any vehicle concerns, kindly contact us to take this further. Thanks


  • 5

    SUPERB SELLER

    By Anonymous on 15 October 2024 | Purchase not verified

    I didn't want to leave a review before driving the car for a little while, since I got the car back in November I thought now would be a good time to leave a review. I don't tend to do that many miles in my car but with it being the Christmas period I've put approximately 1000 miles on the clock, as me and my partner took our ford ranger to France and back for the new year. The car made the trip with no troubles and I'm very happy with it. Other than having a few teething problems with the new gadgets in the car, I can't fault it but it is all a learning curve and I’m sure I’ll figure them out. The service from the team was excellent and they couldn't do enough for us

    Reply from Lucky Dale on 15/10/24

    Thank you for your kind words, We appreciate your feedback and are happy to assist


  • 5

    Don't waste your time.

    By Anonymous on 15 October 2024 | Purchase not verified

    Clearly this company is in no rush to sell any vehicles. I have on 2 separate occasions phoned and enquired about the same vehicle and yet 10 days on I am still waiting on a call back from there "dedicated team who will get back to me within the hour" .......

    Reply from Lucky Dale on 15/10/24

    Thank you for your feedback and apologies that you have felt that our customer service team has let you down, we take pride in our service and usually get back to our customers as soon as we have any enquiries, we are happy to assist if you would like to contact us again please ask directly for our customer service manager Vic. We aim to assist you in our best capacity. Apologies again


  • 5

    Appreciation

    By Anonymous on 15 October 2024 | Purchase not verified

    I purchased my F Type Jaguar two weeks ago. Viewed the car the week before and agreed to pick it up the week after. A couple of items needed to be done and they were duly done as required. Thanks to a great service and specially to Vic as he is very customer focused.

    Reply from Lucky Dale on 15/10/24

    Thank you for your kind words, We appreciate your feedback and are happy to assist


  • 5

    Merc and me

    By J B on 15 October 2024 | Purchase not verified

    Very professional. I bought a E class Mercedes and I love it.Will use this company again when it’s upgrade time.


Lucky Dale